1. Privacy Policy
Your privacy matters to us. We only collect the necessary information to process your orders and improve your shopping experience. We do not share your personal data with any third parties unless it is required for payment or delivery services. All your information is kept safe and strictly confidential.
2. Refund & Exchange Policy
Returns are not accepted. You can inspect the item while the courier is present before accepting the order. Exchanges are allowed within 2 days only, provided the item is in its original condition, unused, and in its original packaging. If there is any issue with the received item, please notify us immediately — we will arrange the exchange with no shipping fees. All requests must be sent via direct messages on Instagram or WhatsApp. Proof of purchase (order number or invoice photo) is required. Refunds — if applicable — will be processed to the original payment method.
3. Shipping Policy
We deliver across all areas in Egypt. Orders are processed within 1–2 business days. Delivery takes approximately 2 to 7 business days, depending on your location. You will receive a tracking number once your order is shipped. Shipping fees may apply and will be calculated at checkout.
Contact
- +20 106 672 8457
- odezeeeg@gmail.com